Car and Commercial Vehicle Repairs in Peterborough
Viking House
Oxney Road
Peterborough
Cambridgeshire
PE1 5YW
Used DK Salvage many times. Most recently needed an engine for my 2007 Vauxhall Astra, purchased from DK who also gave me some good fitting advice. Helpful staff and good price. Would recommend if parts are needed.
Gary Moore - 09/12/2011 | report this review
I ordered a replacement part for my car and DK Salvage sent me something that was completely unusable. That in itself was frustrating due to the inconvenience of having taken the part to a garage to be fitted. But it got worse from then on... I called them seeking a refund, and they were extremely rude to me on the phone. They refused to honour basic consumer rights, and it was very difficult getting them to agree to a refund at all. The item was expensive to post, and they would not refund the postage. Even after I had returned it they tried to claim that I had done so outside of 30 days and so would not refund my money. (They were wrong, since it was still within 30 days, and besides, they were legally obliged to give me a refund. Read more by googling the "Goods and Services Act 1975"). After a number of calls and conversations I was able to get the money back for the item, but not for the postage. I would strongly advice customers to shop elsewhere because of the risk of losing your money, and the frustration of dealing with such dishonest businessmen.
Honest Reviewer - 18/11/2011 | report this review
All fields are required. Your review will appear immediately.